United Cars · Customer portal guide
Customer Portal & Booking Guide
One place to organise journeys, keep your team moving and stay on top of account travel. Discover how the United Cars customer portal can help your business.
in one place
A simple overview of the tools available in the portal.
A simpler way to arrange business travel
Get started with your customer portal
For a one-off taxi journey, book online without applying for a business account. If your business needs account arrangements, start with an application. Existing portal customers can log in with their account details.
- 1
Get your account ready
Our accounts team will discuss your requirements and confirm account arrangements. Ask us about portal access for the people who book your travel.
- 2
Plan your journey
Select Book Now in the portal. Enter the passenger, pick-up, destination and travel details, then review the available vehicle and payment options.
- 3
Stay organised
Use the portal menu to find bookings, live tracking, passenger information and invoices. Available tools depend on your account setup and access.
More control over your journeys
What can you do in the customer portal?
Useful tools for the person arranging the journey, the passenger travelling and the team keeping track of business travel.
Plan & organise
Book and review customer portal journeys
Arrange travel through Book Now and find your journeys in Bookings. Keep the passenger and journey information together so it is easier to review what has been arranged.
Check dates, times, pick-up points, passenger numbers and luggage requirements before confirming a booking.
Follow the journey
Customer portal vehicle tracking
Open Live Tracking to see the tracking information available for your active bookings. The tutorial shows journey status and a map with vehicle information.
Tracking appears when available for the booking. For urgent pick-up questions, call our team.
Travel for your team
Customer portal bookers and passengers
The Bookers and Passengers sections help keep the people arranging travel and the people travelling organised.
Depending on your access, you can review passenger details and journey records. Speak to us if someone needs portal access or their permissions need changing.
Keep the paperwork together
View and download invoices
Find account invoices in Invoices. The portal tutorial shows date filters, invoice references, statuses and download options.
For a query about an invoice or billing details, contact our accounts team.
Understand your travel
Review travel reports
Use the Report section to review the travel reporting available to your account. Select the filters offered in the portal to focus on the information you need.
We can help you find the right information for reviewing your business journeys.
Help when you need it
Follow the video tutorials
Open Tutorial in the portal menu for video guidance. Start with Utilising the Customer Portal for an overview of the booking and account tools.
A separate Configuring the Customer Portal guide covers setup. Ask our accounts team which settings are relevant to your role.
Portal features and permissions vary by account and user role. If an option is not visible, our team can help you check your access.
See the portal in action
Watch the customer portal guides
Log in to the customer portal and select Tutorial from the menu. The library includes Utilising the Customer Portal (around 6 minutes) and Configuring the Customer Portal (around 5 minutes), with additional language versions.
To watch the tutorials, sign in to the portal and choose Tutorial from the menu. For a one-off taxi journey, you can book online without applying for a business account.
A few useful answers
How do I get a customer portal login?
Apply for a business account or email accounts@united-cars.co.uk. We will discuss your requirements and confirm the next steps. Submitting an application does not automatically activate an account.
I have forgotten my password. What should I do?
Go to the portal sign-in page and select Forgot Password?. If you still need help accessing your account, contact our accounts team.
Can I change an existing or urgent booking here?
Open Bookings to review the journey and any available options. For an urgent change, a pick-up issue or anything you are unsure about, call 01622 321 321 so our team can help.
Do I need a business account for a one-off taxi journey?
You can use our online taxi booking page or call 01622 321 321 to arrange a one-off journey.
Let’s make your business travel easier
Need help getting started, adding access for your team or finding an invoice? Our accounts team can guide you.
Accounts support: Monday–Friday, 8 AM–6 PM; Saturday, 9 AM–5 PM. Taxi phone bookings are available 24 hours a day.
